FAQ

DATE: Sunday December 10th 2017

HOW TO COLLECT YOUR SANTA SUIT: You will be able to collect your start kit and Santa suit on Dec 2 & 3 at SJ Resecenter inside Stockholm central station between 10 am & 5 pm.

WHAT HAPPENS IF YOU DIDN’T BUY A SANTA SUIT THROUGH SANTA RUN? You are welcome to wear your own Santa outfit. For best effect, please wear a red hat, jacket, trousers, belt and beard.

WHERE EXACTLY DO WE MEET IN KUNGSTRÄDGÅRDEN? In front of the main stage (stora scenen)

SCHEDULE FOR THE DAY: TO BE ANNOUNCED

CAN I BRING A PET? Yes!

HOW OLD DO YOU NEED TO BE TO PARTICIPATE? Any age! Participants under the age of 14 will need to be accompanied by a parent or guardian. All children need to be registered.

CAN MY FAMILY AND FRIENDS COME WATCH ME AS A SPECTATOR?

Definitely, we love supportive cheerleaders! Our only stipulation is that they stay off the actual running course- this is for their safety and also the safety of our Santas.

HOW TO GET TO KUNGSTRADGÅRDEN? You can walk from central station to Kungsträdgården or get the blue line one stop from central station to Kungsträdgården.

IS THE RACE TIMED? No - this is a fun run! Meaning that you will not be timed by any sort of clock or timing provider. Come and have fun as everyone is a winner!

IS THERE A BAG CHECK? Unfortunately there will not be any onsite place to store your items. 

WHERE DO I CHANGE INTO MY SANTA OUTFIT?

We recommend that you change into your Santa suit before you arrive to Kungsträdgården. It fits over your clothing so dress appropriately for the weather. Make sure you have warm jackets and shoes.

WHERE DO I BUY MY TICKET? Online through Billetto only. We will not sell tickets onsite.

WHAT HAPPENS IF I BUY MY TICKET AND I CAN'T MAKE IT? Once a ticket is bought, it is yours. Through Billetto you have the option to buy additional cancellation insurance. Please read their terms if this is something you wish to avail to.

If you wish to transfer your ticket - Billetto has a cool option whereby you can transfer your ticket directly through the Billetto platform and it will generate a new ticket/QR code with the new Santa's email and name. 
More information on how this works can be found HERE

 

CAN A FRIEND OR FAMILY MEMBER PICK UP MY OUTFIT? Yes, please have them bring appropriate ID (if you are a student) and their Billetto ticket. We need the ticket to be scanned. You can download the Billetto app on iOS and Android! You do not need to print them - save paper!!

WHEN IS THE LATEST I CAN REGISTER? LIMITED AVAILABILITY - REGISTER AS SOON AS YOU CAN! Ticket sales stop the day before the start kit will be divided. Last ticket sale on Dec 1.

I CAN’T PARTICIPATE - CAN I STILL DONATE? YES - please select the donation option.

DO YOU ACCEPT SWISH? We love Swish but as of right now, we do not accept it for ticket sales though you can donate to Stockholm Santa Run on 123 047 03 44 (Kiana's Foundation) DO YOU WANT TO HELP OUT AND SPONSOR? Please contact us through Facebook.